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Sutherland
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Airline Refunds Executive | Email & Chat Support

Airline Refunds Executive | Email & Chat Support

Sutherland

0 - 1 years

1 - 3 Lacs

Thane Navi mumbai Mumbai (all areas)

Posted:17 hours ago| Platform:

Apply

Skills Required

iata certified schedule change email support travel & tourism refunds processing aviation operations chat support amadeus gds reissue travel process international airline airline ticketing rebooking bpo customer service airline customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Associates"

aviation, airline BPO, and travel support industry

Key Responsibilities | Airline Travel Support

Handle
airline customer support queries
related to
refunds, baggage issues, lost luggage, and flight disruptions
Process
airline refunds using Amadeus GDS
Manage
re-issues, re-bookings, schedule changes, and cancellations
Provide
email and chat support
to international airline customers
Maintain
email etiquette, quality scores, and SLA compliance
Ensure
first-time resolution and customer satisfaction
Maintain accurate
case documentation and follow-ups
Coordinate with internal airline operations teams to close tickets

Eligibility Criteria

Freshers with IATA Certification (Aviation / Travel & Tourism)
Minimum 1 year experience
in
airline refunds / travel process / ticketing
for experienced candidates
Immediate joiners preferred

Required Skills

Excellent
English communication skills (written & verbal)
Strong
email writing and customer handling skills
Experience in
airline refunds, ticketing, Amadeus, GDS
Knowledge of
international airline processes
Ability to work in
BPO / KPO / Travel Process environment
Customer-centric approach with strong
problem-solving skills

Shift & Work Details

Job Type:
Contract for 6 months ( Renewable)
Work Mode:
Work from Office
Job Location:
Airoli, Navi Mumbai
Shift Timings:

Morning Shift: 7:00 AM 4:00 PM
Night Shift: 4:30 PM 1:30 AM

Working Days:
5 days working |
Saturday & Sunday fixed off

Salary & Benefits

Travel Allowance:
3,500 (as per company policy)
Exposure to
international airline operations
Career growth in
aviation and airline BPO sector
Professional and collaborative work environment

How to Apply:

HR Pournima 9820190498

TAHelpdesk@Sutherlandglobal.com

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