1 - 4 years
4 - 5 Lacs
Posted:17 hours ago|
Platform:
Work from Office
Full Time
Hi,
We are looking forward to hire customer/technical support associates for Teleperformance jaipur.
Please go through the details below and apply through Naukri, we shall call back the relevant profiles
CTC: 4.3 LPA
-10,000 Relocation Bonus
-Free Guest House accommodation for first 14 days
Graduate with Prior 1 year experience in customer support or technical support (voice)
The Customer/Technical Support Executive will be responsible for handling inbound voice calls from customers, diagnosing technical issues, and providing effective resolutions while ensuring high levels of customer satisfaction
-Handle inbound customer calls related to technical and service issues
-Troubleshoot issues related to internet, devices, applications, or systems
-Provide clear and professional solutions to customers over voice calls
-Accurately document interactions and resolutions in the system
-Follow process guidelines, SLAs, and quality standards
-Escalate unresolved issues as per defined procedures
-Maintain a high level of customer experience and professionalism
-Excellent spoken English (mandatory)
-Clear voice and neutral accent preferred
-Strong technical understanding and problem-solving skills
-Ability to handle customers calmly and professionally
-Basic computer knowledge
-Willingness to work in rotational shifts
Outpace Consulting Services
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