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CSR-customer Service Relation

CSR-customer Service Relation

1 - 2 years

|

3 - 5 Lacs

nashik maharashtra india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

customer support issue resolution upselling order processing complaint handling follow-up management

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to customer inquiries via phone, email, or live chat in a professional and timely manner
Resolve customer complaints and issues effectively, escalating to senior management when required
Record customer interactions, feedback, and transactions accurately in the customer service database
Maintain up-to-date knowledge of the company's products, services, and internal processes
Provide detailed information to customers regarding product features, pricing, and availability
Identify opportunities to cross-sell and upsell relevant products and services
Process customer orders, returns, and exchanges efficiently and within set timelines
Conduct follow-ups with customers to ensure satisfaction and address any unresolved concerns

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