Service Advisor

Caspian Management Services LLP

1 - 3 years

3 Lacs

cochin kerala india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

customer interaction strong communication automobile service customer service teamwork customer relationship management

Work Mode

On-site

Job Type

Full Time

Job Description

A service advisor is responsible for greeting customers, listening to their vehicle concerns, scheduling appointments, and communicating between customers and technicians to ensure smooth service.?

Key Responsibilities

Welcome customers and ask about their vehicle issues or service needs.?
Schedule and manage service appointments and keep customers updated on progress.?
Explain repair plans, estimated costs, and warranty coverage to customers.?
Work with technicians to accurately describe customer concerns and ensure proper repairs are made.?
Handle billing, payments, and necessary paperwork for services performed.?
Build and maintain strong customer relationships for repeat business and satisfaction.?

Skills and Requirements

Strong communication and customer service skills.?
Ability to understand vehicle maintenance and repair basics.?
Good organizational and time management abilities.?

Service advisors play a vital role in making sure customers feel informed and supported throughout their vehicle's service experience.

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