Customer Service Executive (Night Shift)

1 - 3 years

4 - 6 Lacs

Posted:16 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • Respond to customer inquiries through various communication channels in a timely and professional manner
  • Resolve customer issues effectively and ensure a high level of satisfaction
  • Handle escalations and provide appropriate solutions to complex problems
  • Offer detailed product support and guidance to customers
  • Track customer feedback and report insights for continuous improvement
  • Suggest and implement process improvements to enhance service quality and efficiency
  • Collaborate with cross-functional teams to address customer needs and operational challenges
  • Maintain accurate records of customer interactions and resolutions
  • Mentor and support new team members to ensure smooth onboarding and consistent service delivery
  • Share ideas and best practices to improve the overall customer experience

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