Customer Service Executive (Night Shift)

As a Service Executive at Shaadi.com, you will be a part of the VIP Services team, assisting premium clients in their quest to find a life partner. Your role will involve managing client portfolios, curating personalized matchmaking solutions, facilitating communication between matched clients, providing relationship advice, ensuring client satisfaction, maintaining confidentiality, and more. **Key Responsibilities:** - **Client Portfolio Management:** - Act as a trusted partner for VIP clients throughout the matchmaking process. - Regularly engage with clients to understand preferences and provide updates on suitable matches. - **Curated Matchmaking:** - Handpick matches based on specific criteria, including personal, cultural, and family preferences. - Offer customized approaches to ensure the best matches. - **Facilitating Communication:** - Initiate and facilitate conversations between matched clients. - Ensure comfort and confidence in moving forward. - **Personalized Advice & Counseling:** - Provide relationship advice and counseling to navigate sensitive aspects of partner search. - **Client Satisfaction & Follow-ups:** - Maintain consistent communication, offer dedicated support, and conduct regular follow-ups. - Track progress and resolve concerns. - **Discretion & Confidentiality:** - Handle sensitive personal information with professionalism and maintain confidentiality. **Required Skills and Qualifications:** - **Strong Communication Skills:** - Excellent verbal and written communication skills. - **Interpersonal & Relationship Management:** - Ability to build and nurture relationships. - **Customer Service Experience:** - Previous experience in customer service or relationship management. - **Cultural Awareness:** - Understanding of diverse cultures and traditions. - **Problem-Solving:** - Ability to offer proactive solutions for client satisfaction. - **Organizational Skills:** - Strong attention to detail and ability to manage multiple clients. - **Empathy & Patience:** - Genuine passion for helping people with empathy and patience. **Preferred Qualifications:** - 1 year of experience in service or sales. - HSC or Graduation. Join Shaadi.com to: - Be a part of a leading brand in the matchmaking industry. - Work with a talented team dedicated to creating meaningful connections. - Engage with high-profile clients and make a direct impact on their personal journeys. - Enjoy competitive salary with performance-based incentives. - Access growth and learning opportunities in a dynamic environment. **Contact Us:** Phone: (+91 8657696796) **Benefits:** - Health insurance - Provident Fund **Education:** - Higher Secondary(12th Pass) (Preferred) **Experience:** - Customer Service+Sales: 1 year (Required) **Shift availability:** - Night Shift (Preferred) **Work Location:** In person,