CSD L2 - Relationship Manager

• Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them.

• This position allows you to build productive, professional relationships with key personnel in assigned client accounts.

• Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity.

• Position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team.

• The job encompasses complete P&L responsibility of a team of 5 Executives. He/She shall be responsible to plan, execute and build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.

Experience Range:

4 - 7 years

Educational Qualifications:

Any graduation

Job Responsibilities:

• Servicing the existing clients.Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members.

• Responsible for client retention, per client revenue optimization & renewals with his/her team.Keep a close track on work in process, customer complaints and accounts receivables.

• Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables.

• Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports

• Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.

• Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.

• Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.

• Drive performance incentive structure and sales promotion schemes.Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.

• To penetrate all targeted accounts and originate sales opportunities for the company’s products and services.

• To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.

• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.

• To ensure that all payments are collected as per the company’s payment terms.Ensure adherence to sales processes and requirements

• Conduct performance review for his/her team on regular basis.

Skills Required:

Quick thinking , Problem-solving , Verbal communication , Active listening , Innovative vision , Foresight to anticipate , create new opportunities

Candidate Attributes:

Quick thinking, Problem-solving, Verbal communication, Active listening, Innovative vision, Foresight to anticipate, create new opportunities