CRM & Operations Executive Intern

Job Title: CRM & Operations Executive Intern

Location: Coimbatore

Job Summary:

We are looking for a detail-oriented and proactive CRM & Operations Executive Intern to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with cross-functional teams to ensure smooth operations and accurate reporting, contributing to SKYPLAY’s operational excellence and business growth.

Key Responsibilities:

• Manage and support daily ISP operations including broadband and IPTV activations.
• Oversee CRM workflows including data accuracy, margin calculations, and incentive workings.
• Perform reconciliation of Firestick devices and Optical Network Terminals (ONTs) to ensure inventory accuracy.
• Coordinate agreement signing and documentation processes with partners and internal teams.
• Prepare and deliver weekly sales meeting reports and PLI (Product Line Income) reports.
• Collaborate with finance, operations, and Network Operations Center (NOC) teams for timely and accurate report inputs.
• Monitor and streamline activation pipelines to meet Daily Activation Run Rate (DARR) and BTS-related targets.
• Assist in CRM integration with OLT/ONT systems for seamless provisioning tracking.
• Maintain detailed MIS (Management Information System) documentation and assist in process improvements.
• Support team with data analysis using Excel/Google Sheets, including Pivot tables, VLOOKUPs, and other formulas to generate actionable insights.

Qualifications and Experience:

• 0 to 2 years of relevant experience in ISP operations, CRM handling, or MIS roles.
• Strong knowledge of ISP operations and broadband provisioning processes.
• Hands-on experience with CRM systems and telecom operations.
• Excellent proficiency in Excel or Google Sheets.
• Prior experience or familiarity with OLT/ONT CRM integration is preferred.
• Good interpersonal and communication skills, with ability to collaborate across teams.

Skills:

• Strong analytical and problem-solving abilities.
• Data-driven mindset with attention to detail.
• Ability to work under pressure and meet tight deadlines.

Job Types: Full-time, Fresher, Internship
Contract length: 6 months

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Paid time off

Work Location: In person