CRM - Manager (Real Estate)

As a CRM Head at the organization, you will play a crucial role in leading the customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. - Lead, mentor, and manage the CRM team - Develop and implement CRM strategies - Handle customer escalations and conflict resolutions - Ensure timely issuance of legal documentation - Maintain client records in CRM software - Coordinate effectively across various departments - Track customer satisfaction metrics - Prepare high-level MIS reports - Ensure RERA compliance - Drive digital transformation - Foster long-term relationships with high-value clients To be successful in this role, you should possess: - Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred) - 8-12 years of CRM or Customer Success experience, with a minimum of 4-5 years in a leadership role preferably in the Real Estate sector - Strong leadership skills, expertise in CRM tools and data analytics - Excellent communication and negotiation skills - Strategic thinking abilities - Deep knowledge of real estate operations and RERA compliance In return, the organization offers you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, an opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,