8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a CRM Head at the organization, you will play a crucial role in leading the customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. - Lead, mentor, and manage the CRM team - Develop and implement CRM strategies - Handle customer escalations and conflict resolutions - Ensure timely issuance of legal documentation - Maintain client records in CR...

Posted 14 hours ago

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