CRM Manager

Maruti Suzuki India Ltd

8 years

0 Lacs

Delhi

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

crm management strategy communication optimization engagement benchmarking regulations empathy adaptability data visualization

Work Mode

On-site

Job Type

Part Time

Job Description

The CRM Manager role at Maruti Suzuki India Limited is clearly pivotal in driving customer satisfaction and operational excellence through the corporate contact center.
Core Responsibilities

Performance Management: Monitor KPIs like interaction growth, SLA delivery, and cost per interaction to ensure ROI.
CRM Strategy: Map customer journeys for personalized communication and satisfaction.
Tech & Process Optimization: Implement new technologies, manage CRM systems, and ensure SOP compliance.
Stakeholder Engagement: Coordinate with internal teams and external vendors to streamline operations and feedback handling.

Challenges

Keeping pace with evolving contact center technologies.
Benchmarking performance against industry standards.
Navigating privacy regulations like DPDP.

Skills & Experience

Education: B.Tech/MBA with 5–8 years of relevant experience.
Domain Expertise: CRM operations in automotive or retail, contact center performance, and CRM program management.

Competencies

Behavioral: Strategic thinking, empathy, adaptability, and strong communication.
Technical: CRM platforms, telephony systems, WFM tools, data visualization, and process optimization.

More Jobs at Maruti Suzuki India Ltd

Manager-Logistics Operations

Mehsana

Experience: Not specified

INR 6 - 6 Lacs

Door Trims

Gurgaon

Experience: Not specified

INR 6 - 10 Lacs

Interior Testing

Rohtak

Experience: Not specified

Salary: Not disclosed

Instrument Panel and Console System

Gurgaon

Experience: Not specified

Salary: Not disclosed

Seating and Seat Belt System

Gurgaon

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.