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Sone India
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CRM Executive

CRM Executive

Sone India

1 - 5 years

3 - 4 Lacs

Kolkata Gurugram

Posted:1 month ago| Platform:

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Skills Required

upselling customer relationship cross selling sales relationship management service quality client engagement order management customer service customer care customer support quality analysis client relationship client interaction selling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:
1. Client Engagement:o Act as the primary point of contact for clients, addressing inquiries and providing solutions promptly.o Proactively build and maintain strong, long-term client relationships.2. Order Management:o Assist clients in navigating the e-commerce platform, placing orders, and managing transactions.o Monitor order statuses and ensure timely updates are provided to clients.3. Issue Resolution:o Handle client complaints and resolve issues related to orders, payments, or platform usage efficiently.o Coordinate with internal teams to address concerns.4. Upselling & Cross-Selling:o Identify opportunities to recommend products and services based on client preferences and past purchases.o Promote new launches, discounts, and personalized offers to drive sales.5. Data Management:o Maintain accurate records of client interactions, feedback, and order history in the CRM system.o Update Daily Sale Report accurately.6. Client Feedback:o Gather and analyze client feedback to improve service quality and platform usability.

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CRM Executive