CRM Executive - Real Estate (Female)

Job Title: CRM Executive – Real Estate

Location: Noida, Uttar Pradesh

Experience Required: 3-7 Years

Industry: Real Estate (Residential/Commercial)

Job Summary:

CRM Executive

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with clients to ensure high customer satisfaction.
• Act as a trusted consultant by understanding client needs and recommending suitable property solutions.
• Maintain regular communication to nurture long-term client engagement.

Sales & Leasing Operations:

• Assist clients in buying, selling, or leasing residential and/or commercial properties.
• Conduct site visits and explain key features and benefits of properties.
• Facilitate price negotiations, offer presentations, and closing formalities.
• Coordinate preparation of agreements, documentation, and legal paperwork.

Lead Management & Follow-up:

• Handle and respond to leads generated via online portals, walk-ins, referrals, or outbound marketing.
• Maintain updated client records in the CRM system and ensure timely follow-ups.
• Convert leads into qualified prospects through effective communication and persuasion.

Market Awareness:

• Stay up to date with local market trends, pricing, and new project launches.
• Share insights with clients regarding property valuations, rental returns, and investment opportunities.

Client Servicing & Coordination:

• Act as a point of contact between clients and internal departments (legal, marketing, operations).
• Ensure smooth coordination during documentation, registration, and post-sales processes.
• Resolve client queries or concerns professionally and promptly.

Reporting & Documentation:

• Maintain accurate documentation of all client interactions, feedback, and progress.
• Prepare and present regular reports on client engagement, property visits, and sales conversions to the management team.

Key Skills Required:

• Excellent Communication & Interpersonal Skills
• Strong Negotiation & Persuasion Abilities
• CRM Tools & Lead Management
• Real Estate Sales & Leasing Knowledge
• Deal Closure Expertise
• Problem Solving & Client Servicing
• Documentation & Reporting

Qualifications:

• Bachelor's degree in Business, Marketing, Real Estate, or a related field.

• Minimum 3 years of experience in CRM, client servicing, or sales within the real estate sector.

• Proficiency in CRM software and Microsoft Office tools.