CRM Executive

Quality HR Services

2 - 4 years

2 - 3 Lacs

vapi

Posted:5 hours ago| Platform:

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Skills Required

data analysis customer relationship microsoft office suite salesforce crm cold calling zoho customer service crm software business development sales inside sales relationship management lead generation retention customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Act as the primary point of contact for sales team, addressing their queries, resolving issues, and ensuring a positive customer experience.
Conduct follow-up communications with sales team to ensure satisfaction and assess further needs.
Maintain and update customer records in the CRM system to ensure accuracy and completeness of information.
Generate reports and insights from CRM data to support decision-making and improve customer interactions.
Analyze customer feedback and CRM data to identify trends, common issues, and opportunities for improvement.
Prepare and present reports on customer satisfaction, retention rates, and CRM performance metrics.
Contribute ideas for process improvements and work on projects aimed at refining CRM practices.
Assist intrainingnewteammembersonCRMtoolsandbestpractices.

Required Skills:

Proficiency inCRM software (e.g.,Salesforce,Zoho)
Microsoft Office Suite (Word, Excel, PowerPoint).
Effective Communication
Adaptability
Time Management
Data Analysis Skills

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