CRM EXECUTIVE (FURNITURE SHOWROOM)

Job Title: Customer Relationship Manager (CRM)
Location: Gurgaon
Department: Sales / Customer Service
Reports To: Showroom Manager / Sales Manager
Employment Type: Full-Time

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to oversee customer engagement and retention at our furniture showroom. The ideal candidate will manage customer inquiries, ensure a seamless post-sales experience, build long-term relationships, and contribute to sales growth by maintaining high levels of customer satisfaction.

Key Responsibilities:

• Customer Engagement:
• Greet and interact with showroom visitors to enhance their shopping experience.
• Build strong relationships with existing and potential customers.
• Provide personalized recommendations and support during the customer journey.
• CRM System Management:
• Maintain and update customer data in the CRM software.
• Track customer interactions, feedback, and service history.
• Sales Support & Follow-Up:
• Assist the sales team with lead follow-ups, quotations, and post-sale support.
• Coordinate delivery schedules and ensure customer satisfaction after product delivery.
• Customer Retention:
• Develop loyalty programs and initiatives to encourage repeat business.
• Handle customer complaints and resolve issues efficiently and professionally.
• Reporting & Analysis:
• Generate reports on customer behavior, satisfaction levels, and trends.
• Provide insights to improve products, services, and customer experiences.
• Collaboration:
• Work closely with showroom staff, sales executives, and delivery teams.
• Communicate customer feedback to management for continuous improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
• 1–3 years of experience in customer service, sales support, or CRM (experience in the furniture or retail industry is a plus)
• Strong communication and interpersonal skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving mindset with a customer-first attitude

Preferred Skills:

• Knowledge of furniture product lines and interior design trends
• Experience using retail POS and CRM platforms (e.g., Zoho, Salesforce, etc.)
• Multilingual ability (depending on showroom location and clientele)

Working Conditions:

• Showroom environment, including weekends and public holidays as required
• Interaction with customers and staff across various departments

Salary & Benefits:

• Competitive salary based on experience
• Incentives/commissions for customer satisfaction and repeat business
• Employee discounts on furniture and decor
• Training and professional development opportunities

Job Type: Full-time

Experience:

• Customer service: 2 years (Required)
• Furniture sales: 1 year (Required)

Work Location: In person