CRM Executive || CTC Up to 4.5 LPA Plus Uncapped Incentives

Job Role: CRM Executive

Location: D Mall, Rohini West, New Delhi – 110085

Working Days: Monday to Saturday (Sundays Are off)

Timings: 9:30 AM to 6:30 PM

Interview will be In-person only.

About Aimlay

Aimlay is a leading edtech counselling firm with proven track record spanning over 15 years. We specialize in guiding working professionals to unlock their academic and career potential while effectively managing their professional responsibilities and upgrading their skills & education simultaneously.

Key Responsibilities:

• Collection from existing clients
• Retention
• Up-sell, Cross-sell experience
• Proficient in English and Hindi language
• B2C client handling
• Interact with existing customers and make follow-up calls
• Timely payment & collections from the customers
• Interaction with customers via Emails & over the phone.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Update account status records and collection efforts
• Updating the existing customers on ongoing projects.
• Report on collection activity
• Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Requirements:

• Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Bachelor's degree

Skills:

• Communication and persuasion
• Product knowledge
• CRM software proficiency
• Lead conversion and sales closure
• Upselling and cross-selling techniques

If you are interested or have any reference,

Kindly connect on the WhatsApp or Call – 9599039156

Mail your updated CV on recruitmentexec.hr@aimlay.com