CRM Executive

As a CRM Executive, you will play a pivotal role in managing customer relationships and optimizing their experience. Your responsibilities will include overseeing the CRM system to ensure accurate data entry, segmentation, and analysis. You will collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement. Addressing customer inquiries and issues promptly will be crucial in maintaining customer satisfaction. Additionally, you will be expected to provide regular reporting on key metrics, trends, and recommendations for improvement. It is essential for you to stay updated on industry trends to propose innovative strategies, fostering strong client relationships and driving business growth. Key Responsibilities: - Manage customer relationships by overseeing the CRM system - Ensure accurate data entry, segmentation, and analysis - Collaborate with sales and marketing teams to develop targeted campaigns - Monitor customer interactions and enhance engagement - Address customer inquiries and issues promptly to maintain satisfaction - Provide regular reporting on key metrics, trends, and improvement recommendations - Stay updated on industry trends to propose innovative strategies Qualifications Required: - Minimum of 3 years of experience in CRM - Knowledge of Freshdesk and Freshchat - Fluent in Kannada The company offers the following benefits: - Work from home option - Cell phone reimbursement Please note that the job location is in Bangalore. Reliability in commuting or planning to relocate to Kozhikode, Kerala before starting work is required. The job type is full-time with a morning shift schedule. As a CRM Executive, you will play a pivotal role in managing customer relationships and optimizing their experience. Your responsibilities will include overseeing the CRM system to ensure accurate data entry, segmentation, and analysis. You will collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement. Addressing customer inquiries and issues promptly will be crucial in maintaining customer satisfaction. Additionally, you will be expected to provide regular reporting on key metrics, trends, and recommendations for improvement. It is essential for you to stay updated on industry trends to propose innovative strategies, fostering strong client relationships and driving business growth. Key Responsibilities: - Manage customer relationships by overseeing the CRM system - Ensure accurate data entry, segmentation, and analysis - Collaborate with sales and marketing teams to develop targeted campaigns - Monitor customer interactions and enhance engagement - Address customer inquiries and issues promptly to maintain satisfaction - Provide regular reporting on key metrics, trends, and improvement recommendations - Stay updated on industry trends to propose innovative strategies Qualifications Required: - Minimum of 3 years of experience in CRM - Knowledge of Freshdesk and Freshchat - Fluent in Kannada The company offers the following benefits: - Work from home option - Cell phone reimbursement Please note that the job location is in Bangalore. Reliability in commuting or planning to relocate to Kozhikode, Kerala before starting work is required. The job type is full-time with a morning shift schedule.