CRM (Customer Relationship Manager) - Experienced

Transparent Overseas

2 - 6 years

0 Lacs

firozabad uttar pradesh

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service customer relationship management data analysis collaboration marketing sales logistics product development merchandising customer retention marketing campaigns loyalty programs time management fluency in english hindi interpersonal skills adaptability client inquiries customer experience optimization customer interactions management complaint resolution feedback analysis industry trends monitoring problemsolving at least one regional language persuasive communication soft skills patience empathy

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Relation Manager (CRM) at our company, you will play a crucial role in ensuring that our customers receive exceptional service. Your responsibilities will include promptly addressing customer inquiries, resolving issues, and maintaining positive relationships with existing clients. Your expertise in handling client interactions will be valuable in collaborating with various departments to enhance the overall customer experience journey. Key Responsibilities: - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving customer experience and provide feedback to relevant teams. - Analyze customer data to identify patterns and insights for enhancing customer relationship management strategies. - Collaborate with other departments to optimize the existing customer experience journey. - Manage customer interactions, inquiries, and complaints across various channels. - Support successful customer retention initiatives through customized marketing campaigns and loyalty programs. - Monitor customer feedback regularly to identify areas of improvement in products and services. - Stay updated about industry trends and CRM best practices to optimize processes and procedures. Qualifications Required: - Education: A bachelor's degree in a relevant field such as marketing, business administration, communication, or customer relationship management. - Experience: Minimum 2 years of experience in a customer-facing role. - Successful record of developing and implementing customer relations strategies. - Strong problem-solving abilities, time management skills, and fluency in English, Hindi, and at least one regional language. - Persuasive communication and interpersonal skills to collaborate effectively with internal teams and integrate customer feedback into company strategies. - Soft skills such as patience, adaptability, and empathy are essential for this role.,

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