CRM / Credit Control Executive

Key Responsibilities

1. Client Relationship Management (CRM): Handle client queries promptly and maintain high client satisfaction levels.

2. Billing Coordination: Ensure 100% accurate invoice generation and dispatch within the billing cycle. Ensure smooth flow of DS, invoices, and client communication with Operations, Billing, and Accounts.

3. Credit Control & Collections: Achieve monthly collection targets and maintain ageing within allowed credit terms. Reduce overdue outstanding by following up regularly and resolving disputes quickly.

4. Client Issue Resolution: Close billing/duty slip disputes within defined TAT (Turnaround Time).

5. Reporting: Submit weekly and monthly reports (ageing, collections, DS status) on time.

Required Skills

• Strong communication and customer handling skills.
• Basic knowledge of GST, invoicing, and credit control.
• Good command over MS Excel, email drafting, and CRM tools.
• Ability to coordinate with multiple internal teams (Operations, Billing, Accounts).
• Detail-oriented with strong documentation and follow-up abilities.
• Ability to handle pressure and multitask effectively.

Qualifications

• Bachelor’s degree in Commerce, Business Administration, Finance, or related field.
• 1–4 years of experience in CRM, Billing, or Credit Control (preferably in Car Rental / Logistics / Hospitality / Travel industry).
• Knowledge of duty slips, billing processes, and car rental operations is an added advantage.

Key Performance Indicators (KPIs)

• Accuracy of billing
• Outstanding ageing control
• Payment collection efficiency
• Client satisfaction score
• Dispute resolution TAT
• Documentation accuracy

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund