Credit Controller Team Lead – Accounts Receivable (Ahmedabad, India)

• Closing date: 06-Aug-2025

Qatar Airways is seeking experienced professionals for the role of Credit Controller Team Lead – Accounts Receivable based at our Global Business Services (GBS) in Ahmedabad, India.

This position will be primarily responsible for leading a group of credit controllers that are focused on controlling and monitoring the accounts receivables of Qatar Airways network. The Credit Controller Team Lead will guide and lead the efforts of their team members guiding and coaching them to ensure full control on all form of payments and all channels of receivables including BSP, CASS, Digital Sales, GSA, ATO, CTO, etc. They will also be responsible for monitoring the team performance against the defined KPI’s, SLA’s and the team objectives and targets, ensuring maximum stakeholder satisfaction and effective people management.

Responsibilities:

• Lead and manage a group of credit controllers and ensure that assigned portfolio of accounts receivable accounts are accounted for, reconciled and recorded in time.
• Design, monitor and update the evaluation methodology for customer credit evaluation/credit review conducted by business teams to reduce covered and uncovered risk exposure.
• Oversee the monitoring of the agents’ sales against the credit limits/securities to ensure that the financial exposure is adequately covered as per the policy.
• Track, manage, escalate and resolve the pending actions, disputes and queries for unresolved issues as highlighted by the team members.
• Review the requests for receivable write-offs, debit notes write-offs, credit card transactions and charge backs, validate the reasons and highlight/present to the senior management for further approval.
• Design, update and maintain the risk management policy for insuring the cash in safe/ transit and other unsecured risk exposure.
• Oversee the bank guarantees coverage to ensure that the exposure are adequately and effectively covered and escalate for renewal if required.
• Oversee the communication with overdue accounts, negotiating repayment plans, when necessary, coordinate and follow up on legal cases and final settlements.
• Design, monitor and share the regular (daily/weekly/fortnightly) EWS reports with stations team received from the revenue accounting BPO and IATA for further action by the respective stations to minimize any uncovered risks of exposure.
• Oversee the BSP/CASS link operations, periodic review the risk of productive and non-productive agents monthly and ensure that stock access for defaulting customers are restricted on the portals.
• Be a subject matter expert for all compliance requirements to both Internal and external stakeholders.
• Manage and review the monthly closing of financial records to ensure the accuracy of general ledger accounts assigned to the team.
• Monitor SLA/KPI for the unit and keep close track for non-compliances with SLA/KPI and take initiatives for closing the gap in performance
• Conduct regular review of the AR ageing reports and develop follow up mechanisms to ensure prompt recoveries and clean aging

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications Required:

• Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
• Proficient in MS Excel, pivot tables and graphs
• Knowledge of working with Oracle ERP
• Good command of English language
• 2-3 years of experience for leading team

About Qatar Airways Group

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.