Credit Controller

Role & responsibilities

• Monitor and manage outstanding customer invoices, ensuring timely collections and reducing overdue amounts.
• Liaise directly with customers (via phone, email, WhatsApp, in Hindi and English as needed) to follow up on payments and resolve discrepancies.
• Maintain accurate and uptodate records of all receivables and collection activities in the accounting/ERP system.
• Work closely with the Accounts team to reconcile aging reports, analyse trends in late payments and identify high-risk accounts.
• Generate periodic reports on receivables, aged debts, credit exposures, collection performance and present them to management.
• Set credit limits and payment terms for customers in collaboration with the Credit & Finance Manager; assess creditworthiness of new customers.
• Coordinate with Sales teams and clients to ensure smooth delivery and billing processes and prevent delays that could impact collections.
• Escalate problem accounts: propose action plans (reminders, negotiations, payment plans, legal escalation) for customers repeatedly defaulting.
• Assist in audits and compliance related to credit and receivables, ensuring internal controls are adhered to.
• Suggest and implement process improvements to enhance the efficiency of collections and reduce DSO (Days Sales Outstanding).

Preferred candidate profile

Preferred - Male candidate, willing to travel, Must speak Hindi, any accounts or finance background.