Collection Officer

Job Summary:

Responsible for managing outstanding receivables, ensuring timely collection from customers, maintaining strong customer relationships, and minimising credit risk. The role involves follow-ups, coordination with internal teams, and accurate records management.

Roles & Responsibilities:

• Conduct regular follow-ups through calls, emails, and visits for outstanding payments.
• Maintain accurate records of customer payments, ageing reports, and collection status.
• Coordinate with Sales and Accounts teams to resolve billing issues or disputes.
• Negotiate payment plans and ensure adherence to agreed timelines.
• Review and monitor customer credit limits and overdue accounts.
• Prepare weekly and monthly collection reports.
• Ensure compliance with company credit policies and procedures.
• Escalate high-risk accounts and overdue payments to the reporting manager.
• Maintain good rapport with customers and handle collection objections professionally.
• Support in reconciliation of accounts receivable and documentation.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Fluency in English and Hindi (regional language knowledge is an advantage).
• Basic accounting knowledge and understanding of credit terms.
• MS Excel & ERP software proficiency.
• Negotiation and problem-solving skills.
• Ability to work under pressure and meet strict deadlines.

What We Offer:

• Competitive salary and performance-based incentives.
• Statutory benefits including PF & ESI.
• Travel allowance for field collections.
• Growth opportunities within Finance & Collections function.