Role & responsibilities Monitor and manage outstanding customer invoices, ensuring timely collections and reducing overdue amounts. Liaise directly with customers (via phone, email, WhatsApp, in Hindi and English as needed) to follow up on payments and resolve discrepancies. Maintain accurate and uptodate records of all receivables and collection activities in the accounting/ERP system. Work closely with the Accounts team to reconcile aging reports, analyse trends in late payments and identify high-risk accounts. Generate periodic reports on receivables, aged debts, credit exposures, collection performance and present them to management. Set credit limits and payment terms for customers in collaboration with the Credit & Finance Manager; assess creditworthiness of new customers. Coordinate with Sales teams and clients to ensure smooth delivery and billing processes and prevent delays that could impact collections. Escalate problem accounts: propose action plans (reminders, negotiations, payment plans, legal escalation) for customers repeatedly defaulting. Assist in audits and compliance related to credit and receivables, ensuring internal controls are adhered to. Suggest and implement process improvements to enhance the efficiency of collections and reduce DSO (Days Sales Outstanding). Preferred candidate profile Preferred - Male candidate, willing to travel, Must speak Hindi, any accounts or finance background.
Job Summary: Responsible for managing outstanding receivables, ensuring timely collection from customers, maintaining strong customer relationships, and minimising credit risk. The role involves follow-ups, coordination with internal teams, and accurate records management. Roles & Responsibilities: Conduct regular follow-ups through calls, emails, and visits for outstanding payments. Maintain accurate records of customer payments, ageing reports, and collection status. Coordinate with Sales and Accounts teams to resolve billing issues or disputes. Negotiate payment plans and ensure adherence to agreed timelines. Review and monitor customer credit limits and overdue accounts. Prepare weekly and monthly collection reports. Ensure compliance with company credit policies and procedures. Escalate high-risk accounts and overdue payments to the reporting manager. Maintain good rapport with customers and handle collection objections professionally. Support in reconciliation of accounts receivable and documentation. Skills & Competencies: Strong communication and interpersonal skills. Fluency in English and Hindi (regional language knowledge is an advantage). Basic accounting knowledge and understanding of credit terms. MS Excel & ERP software proficiency. Negotiation and problem-solving skills. Ability to work under pressure and meet strict deadlines. What We Offer: Competitive salary and performance-based incentives. Statutory benefits including PF & ESI. Travel allowance for field collections. Growth opportunities within Finance & Collections function.