Credit & Collections Manager

Job Description

We are seeking a driven and results-oriented professional to lead our Credit & Collections team. In this crucial role, you will oversee the entire credit lifecycle, from analyzing creditworthiness to recovering outstanding receivables. You will ensure adherence to ethical collection practices while fostering positive relationships with our customers. What You Will Do Responsibilities: Credit Analysis & Approval: Develop and implement strategies to evaluate customer creditworthiness. Analyze financial statements and credit reports to determine credit limits and payment terms. Approve or decline credit applications based on established risk management guidelines. Collections Management: Develop and oversee efficient collection processes to maximize recovery rates while adhering to all legal and ethical regulations. Lead and coach a team of collections specialists, providing ongoing training and mentorship. Develop and implement strategies to manage delinquent accounts, including skip tracing and negotiation techniques. Track and monitor collection performance metrics, identifying areas for improvement. Customer Relationship Management: Maintain positive and professional relationships with customers throughout the collection process. Foster open communication and work collaboratively with customers to develop mutually agreeable payment solutions. Resolve customer disputes and complaints in a timely and efficient manner. Compliance & Reporting : Ensure strict adherence to all federal and state regulations governing debt collection practices (e.g., Fair Debt Collection Practices Act). Prepare accurate and timely reports on collection activities and performance metrics. #LI-MP1 What You Will Have Bachelors degree in Business Administration, Finance, or a related field (preferred). Minimum 8+ years of experience in credit and collections management. Proven track record of success in exceeding collection targets while maintaining positive customer relationships. Strong understanding of credit analysis principles and risk management strategies. In-depth knowledge of relevant collection laws and regulations. Excellent communication, interpersonal, and negotiation skills. The ability to lead, motivate, and coach a team. Proficient in Microsoft Office Suite and collections software (a plus). Strong analytical and problem-solving skills. A detail-oriented individual with a commitment to accuracy and efficiency. What We Do For You Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave 20 days of annual leave, plus public holidays Employee Assistance Programme Free advice, support, and confidential counselling available 24/7. Personal Growth We re committed to enabling your growth personally and professionally through development programmes. Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success.