Credit & Collections Manager

Job Description

Credit & Collections Manager Job Description Your Job You re not the person who will settle for just any role. Neither are we. Because we re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. At Kimberly-Clark, you ll be part of the best teams committed to driving innovation and growth. It starts with YOU. About Us Huggies . Kleenex . Cottonelle . Scott . Kotex . Poise . Depend . Kimberly-Clark Professional . You already know our legendary brands and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn t exist without talented professionals, like you. At Kimberly-Clark, you ll be part of the best team committed to driving innovation, growth and impact. We re founded on 150 years of market leadership, and we re always looking for new and better ways to perform - so there s your open door of opportunity. It s all here for you at Kimberly-Clark; you just need to log on! Led by Purpose. Driven by You. About You You re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. Purpose/Summary of Position: Responsible for overseeing the collection process, especially of overdue accounts, and ensuring that the organization s financial goals are met. This role plays a crucial role in managing a team of collections specialists, developing strategies to improve collections performance, and maintaining positive relationships with clients. Main/Primary Responsibilities: Supervise and train collections staff to ensure adherence to company policies and effective collection techniques. Develop and implement strategies to avoid bad debt, reduce delinquency (SPG/Overdue%) and resolve shortpayments. Analyze collections data and trends to identify areas for improvement. Monitor aging reports and manage AR to identify delinquent accounts and shortpayments to guide commercial teams for resolution. Initiate appropriate collection actions, including phone calls, letters, meetings and negotiations with clients. Ensure compliance with federal and state regulations related to collections practices. Review and update company policies and procedures related to collections. Maintain positive relationships with clients while pursuing collections. Resolve disputes or issues related to overdue accounts in a professional manner. Prepare and present regular reports on collections performance to senior management. Provide insights and recommendations based on data analysis. Work closely with other departments, such as finance, sales and customer service, to ensure a cohesive approach to collections. Collaborate with legal teams when necessary to address accounts that require legal action. Utilize collections dashboards and tools to track and manage collections activities. Stay updated on new technologies and methods to enhance the efficiency of the collections process. Leadership: Demonstrated ability to: Take proactive approaches to tasks and decision making, anticipating challenges Set ambitious, clear goals with measurable outcomes Understand and proactively address customer needs Develop and empower team members through mentorship, support, and engagement Maintain a growth mindset, demonstrating resilience, adaptability, and the ability to embrace challenges Key/Required Qualifications and Experiences: Bachelor s degree in finance, accounting, business administration, or a related field. 8 years of previous experience in collections, finance, or credit management, with at least 2-5 years in a supervisory or managerial role. Strong analytical and problem-solving skills. Excellent communication and negotiation skills. Proficiency in Microsoft Office and collections software. Knowledge of relevant laws and regulations governing collections. Solid understanding of free cash flow and accounting principles, including CFIs. Strong people management skills. To Be Considered Click the Apply button and complete the online application process. A member of our fabulous recruiting team will review your application and then get in touch with you if you seem like a good fit for this role to begin the official interview process. To prepare for the interview process, you can check out the Careers area on our website. And finally, the fine print For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. This role is available for local candidates already authorized to work in the role s country only. Kimberly-Clark will not provide relocation support for this role. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check . LI-Hybrid Primary Location Pune Kharadi Hub Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time