Credit Collection Executive

About Creditas Solutions Private Limited :

Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 6 years now partnering with all the leading Banks in the country. The business has grown profitably to over 500 strong employees.

A Credit Counsellor is the one who understands the customers problem and makes the customer understand about his Credit Report and outstanding liability.

A Credit Counsellor must specialize in recovering overdue payments from individuals or businesses on behalf of creditors. Their primary role involves providing customer with the proper solutions depending upon his financial status and willingness.

The key skills required is ability to strike conversations with debtors and negotiate payment arrangements and collect outstanding debts. He/she also guides the customer with regards to how he can maintain his credit worthiness in future.

Job Responsibilities:

• Counselling the customers to help them take informed decision regarding their delinquent accounts, credit rating and financial wellbeing
• Outbound calling to customers including follow up and reminder calls
• Create feasible repayment schedules based on their financial situation, aiming to secure full or partial payment of the debt.
• Provide great customer experience during each interaction
• Record details of enquiries, comment and action taken

Requirement:

• Graduate with Min. 06 mons of experience in Tele-Collections (Domestic Process)
• Understanding of CIBIL, Credit Score, NPA, Delinquencies
• Effective communication skills- English and Hindi. (vernacular languages is an added advantage)
• Basic MS Office Skills
• Willingness to work in target-based role
• Positive attitude towards service delivery

Working Window:

• Day Shifts (9:00 AM to 06:00 PM)

Interviews Conducted Everyday from Monday - Saturday from 10 AM- 5 PM.

Address - Plot 63, BLM Tower. Lower basement floor Creditas.