Credit Collection Executive

Role & responsibilities

1. Client Credit Management

• Assess the creditworthiness of hospitals, clinics, corporate clients, and third-party payers.
• Approve credit terms and limits for institutional and bulk clients.
• Monitor adherence to agreed credit terms and proactively manage risk.
  

2. Billing & Collections Oversight

• Ensure timely invoicing of laboratory services rendered.
• Monitor outstanding accounts receivable, especially from institutional clients and insurance companies.
• Coordinate with billing and accounts teams to follow up on unpaid or disputed invoices.
  

3. Insurance & Third-Party Coordination

• Liaise with insurance companies and TPAs (Third Party Administrators) to resolve claim denials and delays.
• Monitor trends in claim rejections and advise on documentation improvements.
• Ensure compliance with regulatory and insurance billing requirements.
  

4. Dispute and Query Resolution

• Handle queries and disputes regarding billing, pricing, or payment terms professionally and efficiently.
• Work with internal lab, billing, and sales teams to resolve issues and maintain client satisfaction.
  

5. Cash Flow and Risk Monitoring

• Track incoming payments to maintain healthy cash flow.
• Identify overdue accounts and escalate risk cases appropriately.
• Recommend write-offs or provisions for bad debts after due diligence.

6. Process and Compliance Management

• Ensure all billing and collections processes follow applicable health and financial regulations.
• Maintain accurate and auditable credit control documentation and records.
  

7. Reporting and Analysis

• Prepare regular reports for management on:
• Receivables aging
• DSO (Days Sales Outstanding)
• Cash collected vs. targets
• Bad debt trends
  
• Suggest strategies to reduce credit exposure and improve collections.

Preferred candidate profile

• Background in finance, accounting, or credit control (preferably in a laboratory).
• Strong negotiation, communication, and analytical skills.
• Proficiency in accounting