Credit Card Performance Manager

• 1. Sales Performance Monitoring

• Track daily, weekly and monthly credit card sales performance
• Monitor key metrics including leads, applications, approvals, activations and revenue
• Identify performance gaps at executive, team and channel level

2. Productivity and Conversion Improvement

• Analyze lead to approval and approval to activation ratios
• Design action plans to improve productivity and conversions
• Support team leaders and managers with performance insights

3. MIS, Reporting and Data Accuracy

• Maintain accurate and timely MIS for credit card DSA vertical
• Create dashboards for management review
• Ensure data accuracy across CRM, trackers and bank reports

4. Target Setting and Performance Reviews

• Assist in setting realistic targets for teams and individuals
• Conduct regular performance review meetings
• Recommend corrective actions for underperforming resources

5. Process Optimization

• Identify bottlenecks in sales, documentation and approval processes
• Work with operations and bank teams to reduce TAT
• Improve overall customer and partner experience

6. Quality, Compliance and Risk Control

• Monitor documentation quality and approval rejection reasons
• Ensure adherence to bank, DSA and RBI guidelines
• Flag and control mis-selling or policy violations

7. Incentive and Payout Analysis

• Track incentives, payouts and productivity-linked earnings
• Recommend incentive structures aligned with performance goals
• Ensure transparency in payout calculations

8. Cross-Functional Coordination

• Coordinate with sales, operations, bank partners and finance teams
• Share performance insights to support decision making
• Act as escalation support for performance-related issues

9. Continuous Improvement and Best Practices

• Identify best performing teams, locations and strategies
• Share best practices across the organization
• Support training needs based on performance gaps

Job Type: Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Experience:

• Loan: 1 year (Required)
• Banking: 2 years (Required)
• Field sales: 2 years (Preferred)

Work Location: In person