Credit Approval Representative

• Contact customers who have applied for financial services and validate their personal and employment details.
• Handle both inbound and outbound calls efficiently and professionally.
• Verify customer identity by confirming name, email, or other identifying details.
• Ask structured qualification questions to assess eligibility and determine next steps.
• Update customer information accurately in the system and ensure data integrity.
• Maintain confidentiality while managing sensitive information.
• Build trust and rapport with customers while representing company values.
• Demonstrate consistent attendance, professionalism, and a positive attitude in all interactions.
• Adapt to process changes, demonstrate willingness to learn, and handle challenging interactions with calmness and confidence.
• Transfer qualified customers to the appropriate agents for next-step processing.

Job Requirements:

• Education:

  At least Senior High School (SHS) graduate (mandatory).

• Experience:

  Minimum 6 months of BPO experience (required). Financial services background preferred.

• Communication:

  Fluent in English with strong verbal and written communication skills.

• Typing Speed:

  Minimum 35 words per minute with accuracy.

• Skills:

  • Excellent attendance record.
  • Strong active listening and call-handling skills.
  • Ability to multitask typing while communicating clearly and effectively.
  • Organized, self-motivated, and able to manage high work volume with precision.
  • Attention to detail and adherence to process compliance.
  • Confidence, adaptability, and a positive attitude under pressure.