Email & Chat Professional

Fusion CX

1 - 2 years

3 - 6 Lacs

kolkata

Posted:8 hours ago| Platform:

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Skills Required

basic service level customer care executive data security information security analytical customer support executive client interaction customer experience recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling customer interactions through email and chat with professionalism, empathy, and clarity.
Supporting users in updating account credentials while maintaining compliance and information security.
Accurately logging and tracking customer interactions in the system.
Escalating complex or sensitive cases to the appropriate teams promptly.
Meeting quality and service level agreements and standards consistently.
Staying informed about platform updates, features, and basic cryptocurrency concepts.

Job Requirements:

Qualifications and requirements of an ideal candidate for the role of customer care executive (Chat and Email) in Kolkata:

Graduate in any discipline (minimum qualification).
One to two years of experience in email and chat support is mandatory.
Excellent English communication skills, both written and verbal.
Strong analytical, problem-solving, and customer-handling abilities.
Willingness to work in a 24 7 rotational shift schedule.
Interest or basic knowledge of cryptocurrency or trading platforms is an advantage.

Key Details

Work Schedule:
Six-day workweek with rotational weekoffs; 24 7 rotational shifts.

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