Customer Care Executive - Retail

Fusion CX

0 - 3 years

2 - 5 Lacs

durgapur

Posted:8 hours ago| Platform:

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Skills Required

bpo customer service representative career development customer care executive customer support computer proficiency retail executive customer experience customer service associate recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist customers by addressing inquiries, resolving concerns, and providing solutions.
Handle customer requests related to orders, payments, returns, and other retail processes.
Maintain professionalism and accuracy while managing high volumes of customer interactions.
Work collaboratively with team members to enhance customer satisfaction.
Stay informed about retail product offerings, company policies, and process updates.

Note:

Responsibilities may evolve in response to business needs.

Job Requirements

To excel in this customer service representative position, you should have:

A high school diploma or equivalent is required.
Strong communication skills in English (verbal and written).
A customer-centric mindset with the ability to handle inquiries efficiently.
The ability to multitask and work in a fast-paced retail support environment.
Basic computer proficiency and the ability to adapt to new tools and systems.
Prior experience in customer service or BPO (preferred but not required).

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