CRE \u2013 Male (6 AM \u2013 3 PM)

. Planning and Execution
\- Greet and welcome all clients, guests, and visitors professionally and withwarmth upon their arrival. \- Maintain a professional and inviting front office or guest reception area toreflect the company\image. \- Coordinate with the Sales and CRM teams to understand client schedules andensure proper reception and hospitality arrangements. \- Assist clients with directions and guide them to the appropriate departmentsor staff. \- Manage appointment scheduling for client meetings, site visits, ordocumentation\-related tasks. \- Maintain a visitor register and client check\-in\/check\-out logs for internalrecord purposes. \- Ensure refreshments, hospitality, and comfort arrangements are made forhigh\-value clients and guests. \- Coordinate with the Housekeeping and Admin teams to maintain hygiene,cleanliness, and upkeep of reception and waiting areas. \- Handle incoming calls and emails related to guest appointments and route themappropriately. \- Collect initial documents or queries from walk\-in customers and hand themover to the CRM team. \- Share project brochures, amenities lists, and initial information toprospective walk\-ins before CRM or Sales interaction. \- Provide courteous and timely support for clients visiting for POA execution,registrations, agreement signing, etc. \- Ensure that every client leaves with a positive impression, promoting brandgoodwill. \- Maintain professionalism and onfidentiality while dealing with high\-profileclients or sensitive information II. Professional Development \- Enhance client handling and hospitality skills through regular participationin soft skills and communication training. \- Stay updated with the latest real estate terminologies, property offerings,project status, and documentation process flow. \- Familiarize with CRM software and visitor management systems for efficientcoordination. \- Learn basic etiquette of legal\/registration formalities to answer preliminaryclient queries confidently. \- Attend in\-house workshops on handling NRI clients and cross\-culturalinteractions for better engagement. II. Documentation \- Visitor Entry Logs: Maintain accurate visitor entry\/exit logs with purpose ofvisit and meeting details. \- Client Interaction Records: Maintain a digital or manual record of clientinteractions for follow\-up reference. \- Walk\-in Tracker Reports: Maintain daily walk\-in reports, categorized bypurpose\sales, CRM, legal, etc. \- Appointment Scheduling Records: Track appointments booked and status updates. \- Hospitality Feedback Forms: Collect and compile guest feedback related toreception and hospitality services. \- Handover Logs: Maintain records of documents or materials handed over to CRMor Sales teams from reception. \- Communication Logs: Record incoming calls, emails, and messages for properrouting and follow\-up. \- Complaint Registers: Maintain logs of any guest complaints or escalations forcorrective action. IV. Behaviour and Safety \- Uphold a welcoming, calm, and respectful environment for clients, colleagues,and visitors at all times. \- Demonstrate punctuality, presentability, and proactive service orientation. \- Adhere to all safety protocols, including fire drills, emergency exits, andvisitor ID checks. \- Report any suspicious activities or safety issues to the Admin or Securityteam immediately. \- Maintain client confidentiality and practice discretion while dealing withsensitive discussions or documents. V. Teamwork and Collaboration \- Coordinate regularly with CRM, Sales, Legal, Admin, and Housekeeping teams toensure seamless client experience. \- Participate in weekly review meetings to share feedback and suggestimprovements in guest\-handling operations. \- Offer support during project launches, events, or Channel Partner meets bymanaging front\-end responsibilities. \- Cooperate with the documentation team to ensure smooth flow of guestsvisiting for registration and agreement execution. \- Share insights or recurring issues faced by clients for process improvementsuggestions KEY WORKING RELATIONSHIPS INTERNAL: \- Managing Director \- Assistant Manager \CRM \- Sales & Pre\-Sales Teams \- Legal & Documentation Team \- Housekeeping\/Admin Support \- Marketing Team EXTERNAL: \- Clients (Walk\-ins, NRIs, Scheduled Visits) \- Channel Partners \- Vendor Guests \- Visitors from Legal\/Banking Institutions