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Yallo Retail
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Coupa Admin P2P

Coupa Admin P2P

Yallo Retail

1 - 6 years

4 - 8 Lacs

Bengaluru

Posted:5 hours ago| Platform:

Apply

Skills Required

Procurement Business process ERP Change management Data management Invoice processing Troubleshooting Operations Analytics Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Bangalore
Duration: 1+ year (extendable)
Job Type: Contract
Work mode - Hybrid-2-3 days WFO

Role Purpose:

The Coupa Admin ensures the smooth operation of the Coupa platform by managing system health, user support, and data accuracy. They handle daily monitoring, troubleshoot issues, and provide Level 1 and Level 2 support. Key responsibilities include supplier onboarding, catalog management, and maintaining master data like budgets and vendor information. They collaborate with procurement, finance, and IT teams into align Coupa functionalities with business needs, generate reports, and support system upgrades. Additionally, they conduct user training, manage incidents, and ensure compliance with procurement in policies, driving operational efficiency and user satisfaction.

Role Details Key Responsibilities and Accountabilities:

Technical Leadership:

Oversee the implementation and integration of Coupa modules, including P2P, SIM
Conduct daily health checks and investigate system failures.
Manage middleware integrations (e.g., Boomi, MuleSoft) and resolve API/EDI errors.

System Optimization:

Perform root cause analysis (RCA) for critical issues
Coordinate system upgrades, patches, and new feature rollouts.
Ensure data synchronization between Coupa and ERP systems.

Governance & Compliance:

Maintain Coupa chart of accounts structure, GL accounts, and cost collectors
Ensure compliance with procurement and invoicing policies.

Collaboration & Reporting:

Generate operational dashboards and spend analytics reports
Collaborate with procurement and finance teams to optimize workflows.

Integration & Data Management:

Monitor and troubleshoot transactional data flows, including purchase orders, GRNs, and invoices
Manage master data updates for budgets, exchange rates, and supplier information.

Application Support:

Monitor system health and manage incidents across Coupa and ERP1.
Address user-related issues, access management, and training.
Perform initial troubleshooting and ticket administration.

Procurement & Supplier Enablement:

Support supplier onboarding and catalog management
Manage purchase order lifecycle and invoice processing.

Data Management:

Maintain vendor master data and resolve discrepancies
Ensure accurate material and cost center data updates.

Change Management & Training:

Conduct training sessions and maintain user guides
Assist in system enhancements and validation during upgrades.

Incident Management:

Provide Level 1 and Level 2 support for system issues, escalating complex problems as needed
Troubleshoot and resolve minor configuration issues.

Definition of Success

Decrease in the number of support tickets raised in the areas that will be handled
Increase the number of process efficiencies brought in the areas of projects and procurements systems routine support and operations.
Decrease in the number of manual business process handoffs

Functional/Technical Competencies

Technical Competencies:

In depth knowledge of Procurement Processes
Possesses high degree of personal initiative
Effective communications, presentation, organizational and planning skills
Effective interpersonal skills to work as a team member.
Ability to multi-task
Ability to handle moderately complex issues/engagements/projects
Ability to address all issues within given area of expertise

Functional Competencies:

Analyzes customers business requirements
Configures solution in Coupa to meet client requirements
Develops Functional Design Specifications for Solution Gaps
Provides Users training
Collaborates with Project Manager and other Work stream members to ensure the overall solution meets client requirements
Provides additional applications/training support as necessary
Develops supporting deliverable documentation

Personal Characteristics and Required Background:

Personal:

Understanding of business processes
Prior experience in ERP and Coupa system
Proficient in Microsoft Office
High customer service orientation
Language: Excellent English, Arabic a plus
Strong communication, team and customer skills
Strong analytical skills
High motivation and work philosophy
Able to work independently

Experience:

BS in Business, Computer Science, Engineering or Accounting, or respective work experience
10+ years experience implementing Coupa Systems
Experience working for / with medium to large organizations
Experience with end to end implementations as Procurement Consultant or Lead
Certifications desirable

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