Counselor

Company Description

PeerHub is India's first verified social platform designed by students to foster meaningful connections, collaboration, and growth within a vibrant digital community. It serves as a virtual campus that integrates communities, events, opportunities, and resources into one secure, ad-free platform. Students passionate about diverse interests such as tech, business, health, art, or startups can engage in clubs, workshops, and events like hackathons. PeerHub aims to revolutionize the campus experience by blending social life, academics, and entrepreneurship through initiatives like its Knowledge Hub and Residency Program. With a vision to become the digital backbone of college life, PeerHub offers endless opportunities for personal and professional growth.

Role Description

1. Lead Management & Prospecting

• Identify potential clients through calls, emails, social media, and referrals.
• Reach out to leads provided by the company and maintain a strong follow-up cycle.
• Understand customer needs and match them with the company’s offerings.

2. Client Interaction & Relationship Building

• Conduct introductory calls to explain product/services clearly.
• Build and maintain long-term professional relationships with prospective clients.
• Handle customer queries, objections, and concerns professionally.

3. Sales Pitching & Conversions

• Deliver effective sales presentations and product demos.
• Persuade potential customers to enroll/purchase based on their needs.
• Achieve weekly and monthly sales targets assigned by the team.

4. Market Research & Strategy

• Collect feedback from clients to understand trends and customer pain points.
• Work closely with the marketing team to refine sales strategies.
• Identify new business opportunities and recommend process improvements.

5. Reporting & Documentation

• Maintain accurate records of client interactions, lead status, and conversions.
• Prepare daily/weekly reports and share performance updates with the senior team.
• Use CRM tools to track leads, prospects, and sales progress.

6. Coordination & Team Collaboration

• Coordinate with operations, marketing, and customer service teams for smooth onboarding of new clients.
• Assist in planning promotional activities and campaigns.

7. Post-Sales Support

• Ensure clients have a smooth onboarding experience after closing the deal.
• Maintain relationships with existing customers for upselling/referrals.

Qualifications

• Strong interpersonal and communication skills to build meaningful connections with students
• Skills in active listening, empathy, and problem-solving
• Experience in counseling, mentoring, or providing guidance and support
• Ability to develop and facilitate workshops or group counseling sessions
• Organizational and time management skills to handle multiple tasks effectively
• Familiarity with student life challenges and a passion for fostering holistic growth
• Prior experience in education, psychology, or a related field is a plus
• Bachelor’s or Master’s degree in Counseling, Psychology, Social Work, or a related field