Counsellor

Job Summary

Key Responsibilities

• Patient Counselling & Consultation
• Understand patient needs, concerns, and expectations related to hair loss.
• Explain treatment options such as hair transplant, FUE, DHI, PRP, medication plans, etc.
• Educate patients with before-after results, procedures, timelines, and realistic expectations.
• Assist doctors during consultations and provide pre- and post-consultation guidance.
• Sales & Conversion
• Handle inbound/outbound leads and convert them into walk-ins and bookings.
• Present treatment plans, pricing, offers, and packages professionally.
• Follow up with leads regularly through calls, WhatsApp, and messages.
• Achieve monthly revenue and conversion targets assigned by management.
• Coordination & Communication
• Coordinate with the OT team to schedule procedures and consultations.
• Update CRM/clinic software with lead status, consultation notes, and booking details.
• Communicate patient requirements to doctors, OT team, and front desk.
• Patient Experience & Support
• Ensure a smooth and comfortable experience for walk-in patients.
• Address patient queries professionally and guide them through the entire journey.
• Provide post-procedure support and follow-up coordination as required.
• Documentation & Compliance
• Maintain proper documentation, consent forms, and patient records.
• Ensure compliance with clinic protocols, patient confidentiality, and service standards.
  

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong convincing and negotiation ability.
• Knowledge of hair transplant procedures (FUE/DHI) is an advantage.
• Confident, presentable, and patient-friendly approach.
• Ability to work with monthly targets and pressure.
• Good understanding of sales, customer service, and CRM tools.
  

Qualifications & Experience

• Graduate in any field (Science or Healthcare background preferred).
• 1–4 years of experience in counselling, sales, or customer-facing roles.
• Experience in hair transplant, skincare, aesthetics, or healthcare counselling preferred.
  

Work Schedule

• Full-time (as per QHT Clinic working hours)