Counsellor

Roles & Responsibilities

Objective:

1. Lead Management

• Receive qualified leads from the marketing team.
• Maintain an updated

  Lead Tracker

  with lead name, contact, institution, and status.
• Call new leads within 24 hours of assignment.

2. Calling & Communication

• Explain program details duration, fees, certification, and benefits.
• Resolve queries via call, WhatsApp, or email.
• Share registration links and payment instructions.
• Confirm participation once payment is completed.

3. Follow-Up & Coordination

• Follow up on interested leads until confirmation.
• Coordinate with institution coordinators for:
• Workshop schedule
• Venue confirmation
• Student count and logistics
• Update Nikita and Marketing Team about conversion status.

4. Post-Workshop Responsibilities

• Call participants for feedback and satisfaction review.
• Manage WhatsApp group communication (event reminders, updates, certificates).
• Upload feedback and attendance summary to shared drive.

5. Reporting

• Submit daily call report including:
• Calls made, follow-ups, and conversions.
• Issues or feedback from institutions/students.
• Maintain accurate and updated records at all times.

6. Professional Conduct

• Maintain polite, professional communication.
• Use official templates for WhatsApp and email.

Job Summary

Responsible for calling and coordinating with students and institutions for IIT/NIT Workshops, Certification, and Internship Programs ensuring smooth registration, communication, and feedback collection.

Key Responsibilities

• Call and explain program details to students/institutions.
• Follow up for registration and payment confirmation.
• Maintain lead tracker and daily call reports.
• Coordinate with colleges for scheduling and participation.
• Handle WhatsApp and email queries.
• Collect post-workshop feedback and maintain records.

Requirements

• Graduate (any stream).
• 12 years of experience in counselling or customer handling (education sector preferred).
• Good English & Hindi communication skills.
• Basic Excel & Google Sheets knowledge.
• Confident, polite, and result-oriented.

Work Details

• Timing: 9:30 AM 6:30 PM (Mon–Sat)
• Sunday off (may work on event days)
• Salary: As per company norms + incentives