Make inbound and outbound calls to prospective students. Explain study abroad options, courses, countries, and universities (UK, USA, Canada, Australia, Europe, etc.). Qualify leads and work towards converting enquiries into admissions. Maintain regular follow-ups with students and ensure timely communication. Update lead status and call details in the CRM system. Schedule appointments for counsellors and arrange student walk-ins. Provide basic information about admission processes (eligibility, fees, intakes, documents, tests, etc.). Handle enquiries professionally through phone, WhatsApp, and social media. Meet daily, weekly, and monthly targets.

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Counsellor