Posted:4 days ago| Platform: Linkedin logo

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Remote

Job Type

Full Time

Job Description

Title:

Requirement:

Location:

Exp:


Key Responsibilities

🧰 CMS Support

  • Provide L1/L2 technical support for Contentful CMS users/editors 
  • Resolve issues related to: 

- Content publishing 

- Access & permissions 

- Localization and workflows 

- Entry & asset management 

- Preview / Delivery issues 


🔌 API & Integration Support

  • Troubleshoot issues with:

- Contentful Delivery, Preview, and Management APIs .

- NET Core backend APIs 

- Next.js / React front-end integrations 

  • Analyze API response failures, rate-limit issues, and cache concerns 


Issue Investigation

  • Debug: 

- Missing content 

- Broken links or asset loading issues 

- Environment sync issues 

- Draft vs published content mismatches 

  • Log and track bugs through JIRA / Azure DevOps 


Client & Editor Support

- Provide support to marketing teams and content authors 

- Write support documentation and user guides 

- Conduct CMS training and handover sessions 


Platform Monitoring

  • Monitor: 

- API downtime 

- Build pipelines 

- Hosting health (Azure/AWS/Vercel) 

  • Perform smoke testing after deployments 


Required Skills

Core Requirements

  • Practical experience supporting Contentful CMS or any Headless CMS 

Basic understanding of: 

- REST APIs 

- JSON 

- HTTP status codes 

  • Exposure to:

- ASP.NET Core 

- React/Next.js applications 

  • Git basics 


CMS Knowledge

- Content publishing workflows 

- User role & permission configuration 

- Localization & field validations 

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