Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Knowbe4
>
Content Specialist Coordinator

Content Specialist Coordinator

Knowbe4

3 - 5 years

6 - 9 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

administration manager quality assurance project management analytical customer retention market research scheduling risk management recruitment salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Content Specialist Coordinator provides essential administrative support to the content specialists team, enabling them to focus on high-level strategic work. The ideal candidate is detail-oriented, has strong organizational skills, and can efficiently handle routine tasks such as coordinating team initiatives on learning events, creating training plans, providing basic content recommendations, and responding to straightforward inquiries in team communication channels. This role serves as the first line of support for internal teams and helps streamline operations for the content specialists department.

Responsibilities:

Provide administrative support to the content specialists team. Handle routine tasks and inquiries, utilize project management software, create slide decks, promote learning events, and effectively communicate in a team environment.
Create and maintain training plans based on established templates and guidelines provided by team members
Monitor and respond to inquiries in internal communication platforms, escalating complex issues to appropriate team members.
Assist with content recommendations for straight forward client needs using existing documentation and knowledge base resources
Support client onboarding processes by preparing standard materials and coordinating with content specialists for more complex requirements
Maintenance of internal documentation and drives, including the folders within the Team Drive, content templates, project plans, learning events calendars, attendance on learning events and actioning updates to internal documents
Perform basic market research and compile information on regional industry content trends for review by senior team members
Assist with monthly/ quarterly team tasks by following up with content specialists on monthly internal newsletters, updates to quarterly product collateral, and regional curricula
Coordinate scheduling for client-facing meetings with content specialists based on internal Sales and Customer Success communications in channels
Handle routine customer service inquiries via email and chat, following established protocols and escalation procedures
Support quality assurance processes by performing initial content reviews and flagging potential issues
Assist with translation coordination and content localization administrative tasks

Requirements:

Associates degree or equivalent experience in business administration, communications, or related field
3-5 years of administrative or customer service experience
Strong written and verbal communication skills
Proficiency with collaboration tools (Slack, Zoom, Salesforce, etc.)
Experience with basic project coordination
Familiarity with compliance training concepts (preferred but not required)
Experience with Gmail and Google Workspace
Experience with Smartsheets
Experience with MS Office Suite (Word, Excel, PowerPoint)
Experience with web browsers and basic software applications
Excellent organizational and time management skills
Strong attention to detail and accuracy
Ability to prioritize tasks and work independently
Customer service orientation
Basic analytical and problem-solving abilities
Adaptability and willingness to learn
Professional communication skills

More Jobs at Knowbe4

Principal Data Science Manager

Bengaluru

12 - 17 yrs

INR 15 - 20 Lacs

Senior Cybersecurity Threat Researcher

Bengaluru

4.0 - 9.0 yrs

INR 16 - 20 Lacs

Snr. Software Engineering Manager

Kochi

8.0 - 13.0 yrs

INR 13 - 16 Lacs

Cybersecurity Threat Researcher

Bengaluru

3.0 - 8.0 yrs

INR 14 - 18 Lacs

Snr. Software Engineer

Bengaluru

8.0 - 13.0 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Knowbe4

Computer and Network Security

Clearwater FL

Login to

Please Verify Your Phone or Email

Confirm Action

Content Specialist Coordinator