Consultant | ServiceNow | Hyderabad | ServiceNow

Role Overview:

We are looking for a dynamic and detail-oriented ServiceNow ITSM Functional Consultant with 3–5 years of experience to join our team. The ideal candidate will have a strong grasp of ITSM processes, hands-on experience with ServiceNow platform capabilities, and the ability to translate business needs into effective ServiceNow solutions.

Key Responsibilities:

• Engage with business stakeholders to gather and analyze ITSM requirements.
• Configure and enhance ServiceNow ITSM modules including Incident, Problem, Change, Request, and CMDB.
• Design and implement workflows, business rules, and UI policies to support business processes.
• Collaborate with technical teams to support integrations and customizations.
• Provide functional expertise during implementation, testing, and deployment phases.
• Conduct training and knowledge transfer sessions for end-users and support teams.
• Maintain documentation for functional configurations and process flows.
• Stay updated with ServiceNow platform upgrades and new features.

Required Skills & Qualifications:

• 3–5 years of experience working with ServiceNow ITSM modules.
• Strong understanding of ITIL framework and its application within ServiceNow.
• Experience in writing functional specifications and working with development teams.
• Familiarity with ServiceNow App Engine and low-code/no-code development.
• Excellent communication and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist certification preferred.

Preferred Skills:

• Exposure to other ServiceNow modules like HRSD, CSM, or FSM.
• Experience with Agile/Scrum methodologies.
• Knowledge of reporting and performance analytics in ServiceNow.