Consultant-Instructional Design

Job Description

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You will be responsible for managing incoming performance support requests, maintain the integrity of the performance support tools, including Agent Assist and BOTS for the enterprise. This role is vital to the daily strategic operation of the business ensuring the most current/relevant content is available to the users at the time of need. Key responsibilities include, handling incoming Subject Matter Expert requests (SME), stakeholdering, authoring content, maintaining assets and metadata across the enterprise.. Authoring performance support materials including but not limited to: projects, programs, pricing, products, solutions, promos, processes, equipment. Reviewing, editing and adding comprehensive metadata within Verizon’s guidelines on the content and complete asset collection Providing input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. Authoring content to align with writing and editorial style guidelines while putting the user’s experience first. Identifying when modifications to existing content are needed, and make updates accordingly. Using written and verbal communication to review suggestions for improvement, answer or escalate concerns, build stakeholder relationships and incorporate feedback from SMEs Designing content layout that allows users to find what they need Executing on the content lifecycle management strategy and other content improvement initiatives Editing and publishing content based on tenure and experience What We’re Looking For... You’re energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from meeting key learning objectives and seeing the impact of a strong learning program. You’ll Need To Have Bachelor's degree or four or more years of work experience. Four or more years of relevant experience required, demonstrated through work experience and/or military experience. Proven ability to independently complete projects including new content and modifications to existing content, while working with peers and stakeholders Ability to comprehend written technical information Ability to take abbreviated notes and write full sentences to create processes and procedures Ability to take technical documentation and write in a simple format Experience with CMS (Content Management Systems) Experience with web-based development tools Advanced Microsoft skills; Word, Excel, PowerPoint Knowledge of Google Sheets/Docs/Slides skills Even better if you have one or more of the following: Experience with Adobe Experience Manager and Adobe DAM (digital asset manager) Demonstrated attention to detail and strong written and verbal communications skills Experience in technical writing and stakeholder management If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less