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Plumhq
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Consultant, Account Management

Consultant, Account Management

2 - 4 years

|

4 - 8 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

aerospace customer satisfaction relationship building healthcare smb account management customer experience b2b sales management slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.
To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient
Once you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.

Role Requirements

Ideally 2-4 years of experience in B2B sales and a customer-facing role
Very strong written and verbal communication and high numeric ability
High customer empathy and extreme ownership
Strong problem solver, can hustle to unblock customers
Ability to work with cross-functional teams to resolve issues
Strong adherence to SLAs and processes

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