A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Overview As a Senior Business Analyst, you will work with Project Managers, business unit leaders, cross-functional team members and other senior leadership roles to ensure that business and technical requirements for projects are documented, agreed, and delivered through all phases of the Project. You will assist as a team player across a range of other project activities, including preparation of reports and briefs for Senior leadership consumption and decision making, coordinating resources, and other activities. This helps to balance the workload within the Portfolio and Squad teams, grow new skills and meet a culture of teamwork and collaboration. You will facilitate workshops for the business and technical requirements generated, gather feedback, adjust as required and obtain formal sign off from senior leadership and Sponsors, and other stakeholders as required. You will be experienced in delivering quality documentation for both Business Requirements and their corresponding Functional Specifications (Technical Requirements) as well as screen flows, all at a high level of quality. You will be experienced in project lifecycle standards, different Methodologies and how best to leverage tools and people to extract the right information, in the right way, to meet a common set of objectives. You will be focused on delivering through appropriate standards and Practices within agreed scope , budget and timelines. You will be experienced in working in team/collaborative environments, have strong interpersonal skills, be able to build strong relationships, work with a variety of stakeholders and understand how to work Ambiguity at times. Working with the Portfolio Manager, you will also identify and implement ways to continually improve the operation of your role to support other activities across the Portfolio, Squads and functional area. Key Accountabilities and main responsibilities Strategic Focus Help to define business problems via in-depth investigation and gathering of technical and non-technical information Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements Apply creative thinking and work collaboratively with teams to solve business challenges Traceability between the technical and functional requirements and the development and then testing of same in case of Technology Projects Operational Management Gather, validate and document business requirements/use cases. Analyse data to inform / validate opportunities and requirements Model business processes and identify opportunities for process improvements. Assist with production of specifications that implement the behaviours described by the Project Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project Support/perform functional testing, investigating and feeding back issues to Developers Ensure that testing is appropriately documented, with evidence recorded Provide input to and/or support business readiness to ensure smooth implementation and transition to BAU Create business level user acceptance criteria for each feature from baseline requirements Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities Collaborate with business and technical stakeholders to understand requirements and their priority Facilitate workshops Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables. Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements Apply creative thinking and work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements. Developing, maintaining, and improving Analyst methodologies and processes ie. Contribute to Continuous improved Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through Analyse backlogs and be aware of upcoming works, potential Analysis synergies that can be created between projects within the portfolios for efficiency gains Store and Host the Business Requirements and Technical requirements in a way that continually builds out the knowledge base for future project use Chair and facilitate a centre of excellence for the Analyst roles across the division Make portfolio level recommendations pertaining to work place continuous improvement opportunities, role efficiency gains, as well as other aspects of delivery as and when the opportunity arises People Leadership Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing Driving the resolution of issues through engagement of peers and stakeholders across project and business functions Hold self and team accountable for results with a strong focus on delivering value Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles Governance & Risk Identify issues, risks and benefits of existing and proposed solutions and outline business impacts Drive business improvements through visibility of ongoing quality issues and initiatives Review team working practices/procedures to identify opportunities to improve quality or productivity The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes 8 years of Experience into Business Requirements and Technical Requirements Well-practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning) Demonstrated ability to lead others either formally or informally to achieve outcomes Demonstrated experience in Technical Writing, Process mapping Procedure documentation and improvement initiatives Excellent written and verbal communication skills Strong analytical and problem-solving skills Strong facilitation and presentation skills Strong organisation and planning skills Tertiary qualifications in IT, Business or a related discipline Passionate about solving customer and business problems Working knowledge of work management tools like JIRA, Confluence, etc. Well conversant with Agile and waterfall methodologies Good domain knowledge of Capital markets (Superannuation and Investment Administration) Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts Ability to work with both business and technical stakeholders at varying levels of seniority and experience Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines Strong expertise in MS Visio – Mandatory Preferred Tertiary qualification in Information Technology or related Discipline is preferred in case of Technical Skillset Microsoft Certification is preferred in case of technical skillsets – MCTS (Microsoft Certified Technology Specialist) , MCIP (Microsoft Certified IT Professional) Broad knowledge or exposure to financial services/ banking/ accounting applications Experience working with Windows server, including Active Directory and proper disk configurations The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role. Show more Show less
