Posted:6 hours ago|
Platform:
On-site
Contractual
As an ideal candidate, you would support the Customer Excellence / Process Excellence team by ensuring swift execution of processes and tasks to aid client retention and business growth while delivering world class service aligned with client’s global standards.
Process and support registrations that come through as an entitlement of the client suite of products
● Support strategy for segmented attendee experiences
● Registration audits (outreach, follow up and updating records as needed)
● Responsible for answering client inquiries related to Conferences experiences
● Support Case management
● Ask Us Chat
● Support list management process and prepare data uploads to our registration platform.
● Work with Customer Service team and external Call Center to resolve issues, ensuring the highest level of attendee experience
● Bachelor's degree or equivalent back office or administrative experience.
● Customer oriented mindset, experience in customer service is a plus
● Fully competent in Microsoft Office, strong Excel skills needed
● Ability to manage multiple tasks simultaneously and prioritize workload
● Experience with customer support platforms, troubleshooting and escalation resolution
● Understanding and appreciation of technology.
● Strong business writing and communications skills
● Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000
VARITE INC
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