Concierge Specialist

Key Responsibilities:
Sales Responsibilities: B2B Client Acquisition: Identify, engage, and onboard potential clients such asschools, educational institutions, and other businesses, promoting Creative Galileo sproducts and services. Sales Strategy & Outreach: Develop and implement strategies to increase marketpresence and expand the company s B2B customer base. Initiate outbound salesefforts, including cold calls, emails, and LinkedIn outreach. Product Demonstrations: Conduct personalized product demos for B2B clients,showcasing the features, benefits, and impact of Creative Galileo s digital learningsolutions. Proposal & Contract Management: Draft tailored proposals, negotiate pricing, andmanage the end-to-end contract process, ensuring successful conversion from leadsto long-term partnerships. Client Relationship Management: Cultivate and maintain strong, long-lastingrelationships with clients by understanding their needs, offering solutions, andproviding ongoing support to ensure customer satisfaction. Sales Reporting: Track and report on sales performance, market trends, andcustomer feedback to inform strategy and decision-making.

Operations Responsibilities:
Order Fulfillment & Coordination: Oversee the order management process frominitiation to fulfillment, ensuring that orders are processed efficiently and accurately. Inventory & Resource Management: Collaborate with the operations team toensure that educational resources (such as content, digital tools, and subscriptions)are available for clients as needed. Logistics Management: Coordinate with logistics teams to ensure timely deliveryand implementation of products/services to B2B clients. Post-Sales Support: Act as a point of contact for operational queries post-sale,ensuring that client expectations are met, and any operational issues are addressedquickly. Process Optimization: Identify and recommend improvements in both sales andoperations processes to streamline activities, enhance client experience, and drivebusiness efficiency.

Cross-functional Collaboration:
Work closely with the marketing team to support lead generation activities andprovide market insights. Coordinate with the product development team to ensure product offerings arealigned with client needs and feedback. Collaborate with the finance team to ensure accurate invoicing, payments, andfinancial tracking for B2B clients.Skills & Qualifications: Bachelor s degree in Business, Sales, Marketing, Education, or a related field. 2-3 years of experience in sales and operations, preferably within the B2B EdTech,tech, or education industry. Strong understanding of B2B sales processes, including lead generation, clientacquisition, contract negotiations, and closing deals. Experience in operations management, including order fulfillment, logistics, andresource coordination. Excellent communication skills (both verbal and written) with the ability to buildrelationships with B2B clients and internal teams. Strong organizational skills and the ability to manage multiple projects and prioritieseffectively. Proficient in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office tools(Excel, Word, PowerPoint). A proactive, solution-oriented mindset with a strong ability to anticipate challengesand solve problems quickly. Knowledge of the EdTech industry and trends in the B2B space is highly preferred.