Concierge Manager

Job Description

The Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel policies and procedures. What will I be doing? As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards: Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff. Ensure all information is updated and available for easy access for all Front Office associates. Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained. Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions. Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure. Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs. Ensure that all Concierge associates are up to the grooming standards set by the Management. Set team goals in consultation with team members according to hotel / department goals, policies and practices. Maintain good personal presentation, adhering to hotel and Hilton standards. Ensure that all reporting and servicing deadlines are met on a timely basis. Adhere to the hotel s security and emergency policies and procedures. Understand local tourism culture and city profile to provide considerate service to guests. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi