Compliance Analyst / Senior Compliance Analyst

Job Title: Compliance Analyst/ Sr. Compliance Analyst

Role Purpose:

The Compliance Analyst supports the delivery of compliance and risk management activities across CIMETs comparison platforms. This role ensures adherence to regulatory frameworks including the Australian Consumer Law (ACL), Spam Act 2003, ACMA requirements, Privacy Act 1988, ASIC regulatory guides, and ACCC advertising standards.

The role executes daily monitoring activities, reviews customer and marketing interactions, supports audits, and contributes to maintaining a strong culture of compliance.

Key Responsibilities:

• Daily Compliance Checks:

  Execute daily compliance reviews across sales, marketing, and operational processes.

• Script & Content Review:

  Review sales scripts, marketing campaigns, and customer communications to ensure compliance with ACMA, Spam Act 2003, ACL,and ACCC rules.

• Monitoring Transactions:

  Monitor customer journeys and transactions for compliance with ASIC, ACL, and Privacy Act obligations.

• Audit & Reporting:

  Prepare compliance reports, track findings, and support internal and external audits.

• Incident Management:

  Document and escalate potential breaches or regulatory non-compliance in line with company procedures.

• Regulatory Knowledge:

  Stay updated on changes to applicable legislation, regulatory guidance (e.g., ASIC RG 234, ACCC advertising rules), and industry codes.

• Training & Support:

  Assist with compliance training and awareness initiatives for business units and call centre staff.

Key Skills & Competencies:

• Strong understanding of Australian compliance frameworks:
• Spam Act 2003 & ACMA telemarketing/DNCR obligations
• ACL & ACCC advertising guidelines
• Privacy Act 1988 (APPs)
• ASIC guides relevant to financial services marketing and disclosures
• High attention to detail and ability to identify risks in scripts, campaigns, and sales processes.
• Strong analytical, reporting, and documentation skills.
• Ability to work independently and escalate issues appropriately.
• Good communication skills to support training and collaboration with cross-functional teams.

Qualifications & Experience

• Bachelors degree in any discipline.
• 1–3 years’ experience in compliance, risk, audit, or quality assurance roles (energy, telco, financial services, or insurance preferred).
• Exposure to compliance monitoring tools, audit frameworks, or regulatory reporting will be highly regarded.