1475 Complaint Handling Jobs - Page 49

Thrive media is looking for Sales Professional to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

**Mandatory stay in the company hostel **Prefer non Chennai candidates Role & responsibilities Shri Hostels, a chain of premium women's hostels in Chennai is hiring for CRM Executive position The role is CRM (Customer Relationship Management) executive and job responsibilities include * Attend incoming client calls and answer them appropriately with hostel details * Make outgoing calls based on the inquiry made to us with appropriate details * Learn and understand the facilities, tariffs, locations of hostels quickly to address all queries * Making Welcome/Exit of the new/outgoing residents * Issue tracking system: Daily, log the issues reported form the branch incharges/residents and assign the respective persons to fix the complaints . Ensure followup till closure. Preferred candidate profile *Female only (22 to 30 years) *Any degree *Thorough speaking, reading and writing knowledge in English and Tamil. * Ms Excel and word knowledge * Good customer handling skills and soft spoken skills Experience: *6 months-2 years of telecalling in Customer handling is required Benefits: Free Accommodation Free Food Admission bonus Weekly paid off Yearly bonus Monthly medical allowance Rotational shift Rotational weekoff

1.Knowledge of machining,welding,plating & painting process. 2.Customer Quality issues handling & Reporting. 3.Customer defective parts analysis & 8D preparation,Warranty claim settlement,PPM monitoring. 4.new product development act. -PPAP ,APQP. Required Candidate profile 5.Train and guide quality teams for identifying & developing problem solving methodologies to resolve quality issues. 6.Customer visit during any quality issueCustomer visit during any quality issue

Preference will be given to immediate joiners. This is a 50% sales and 50% servicing profile. Roles and Responsibilities Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement. Understand customer needs and assist in finding the right tenant or property with tailored solutions. Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. Utilize internal tools and adhere to company guidelines to deliver efficient and high-quality service. Go the extra mile to provide exceptional customer service and ensure customer satisfaction. Doing cross-selling and upselling for parallel services Mode- Work From Office Candidates needs to be fluent in English and Hindi/Kannada/Tamil Location- Bangalore Incentives- 15000 to 20000 per month Benefits: 1. Medical Insurance of 1 lakh 2. Free lunch, snack, and beverages 3. Promotions and increments every 3 months from the joining date. 4. Spot Awards, Vouchers. In case of any query, kindly connect on 6289612558

Roles and Responsibilities Ensure smooth functioning of all F&B outlets, including beverage services, banquets, room service, and other events. Handle guest complaints and feedback to improve overall customer satisfaction. Manage inventory levels to minimize wastage and optimize stockroom organization. Supervise team members to maintain high standards of hygiene and cleanliness throughout the hotel. Plan menus according to seasonal trends and dietary requirements. Excellent communication skills for effective guest handling and complaint resolution.

CRM is Responsible for managing client relationships post-sale, ensuring customer satisfaction, handling client inquiries, resolving issues and providing post sales support. Working knowledge of Far Vision ERP. Maintain all documentation of client, Required Candidate profile Ability to manage multiple client accounts and tasks simultaneously. Prepare and share demand letters and payment schedules. Coordinate for Agreement to Sale (ATS), Sale Deeds, possession formalities. Perks and benefits Hike on current salary, PF and Leave encashment.

Oversee CRM platform to ensure all customer interactions, complaints, and resolutions Lead initiatives to continuously improve complaint management processes Lead, mentor, and supervise a team of complaint handling and CRM professionals Required Candidate profile Proficient with CRM tools such as Salesforce, Zoho, SAP, Freshdesk, etc Good command of MS Office (Excel, PowerPoint) and CRM platforms Experience in solar energy, e-commerce platforms or IT/BPO firms

Maintain regular communication with clients to understand their needs and provide tailored solutions. Resolve customer complaints efficiently, ensuring customer satisfaction. Collaborate with internal teams to deliver seamless service and support.

The Technical Sales Specialist will be responsible for addressing and resolving technical product and application queries from customers and the sales team and coordination with the R&D team for new product development, and conduct market surveys

Handle customer queries with respect to process,FSMS & QMS - implementing them in application center as per documentation.Handle customer complaints, internal audits & MRM.Regulatory communications.Annual calibration activities at application centre. Required Candidate profile M.Tech/Masters / B. Tech in food science/food processing

Winsome Finance (P) Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

. .Greet customers warmly and ensure a pleasant showroom experience. .Help maintain showroom cleanliness and organized displays.

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-36k in hand Huge Incentives 2 way Cabs Complementary meals* Call @ Preety 9315067190

Roles and Responsibilities Should monitor installation teams of doors and windows product from corporate office. Monitor client complaints, track issues, and resolve problems in a timely manner. Conduct quality checks by visiting the construction sites. Create completion letters for projects completed within specified timeframes. Preparing Weekly/Monthly reports of the projects. Preparing the consolidated MRM reports.

Shyam Advisory Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Qualification: Graduate Responsibilities: Generate Leads, Follow up and proper services to the clients

Maloo Finvest Services (P) Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Ashlyn Chemunnoor Instruments Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Qualification: Plus2 / Diploma / Graduation / PG Language fluency in Malayalam Need to meet all Kerala customers

Communities Heritage is looking for Summer Internship - Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions ® Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Pre Requisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Typing proficiency - Typing test (30 WPM with 85% accuracy) Customer Service Mindset - Psychometric test + Problem solving Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57

Responsibilities: Manage customer relationships through exceptional service Upsell products, provide sales support & handle complaints Increase sales through effective communication and promotions Handle queries or concerns with patience and care

Job profile: 1) AMC Tender monitoring 2) Visits to customers & distributor 3) AMC / Royalty billing 4) Timely AMC actions 5) Preparation of AMC quotation 6) Revenue generation Requirement: 1) Customer relation building ability 2) Fair knowledge of commercial matters 3) High competency in communications with fluency in English & Hindi 4) Able to work independently Location - Andheri (W) Exp - Min 4-5 Years Interested candidate may share Resume on hr2@eecindia.com.

1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.

To coordinate for Site Complaints from Factory for "Immediate Correction" at site. To be a part of CAPA Team to ensure CAPA against each site complaint by helping in Root Cause Analysis. To centrally coordinate for "Spare Part Activities" from factory. To develop Indian Versions of Operation & Installation Manuals & Control Manuals for machines / accessories. To work as a part of dispatch team to conduct pre-dispatch inspections. To coordinate with respective departments to control the short or false supply to site.Great understanding of QA Processes. Collaboratively work with team to achieve FTR at each process Work accordance with planning & do execution, Work on challenges faced during, find our solution for the resolution of challenges. Expert in handling FAT/ TPI / Customer for FAT. Analysis of customer complaints & support for the CAPA process. Work on Continuous improvement process. Get consultation from Manager for clarification on part discrepancies. Knowledge about Qualification Documents / Certification / Calibration procedures of parts Knowledge about pharma machineries & testing procedure. Knowledge about standard Auditing processes & NDT processes (ISO, ASME etc) To work as a part of FAT Team for highlighting issues affecting installation at site & getting those corrected from respective depts. To ensure the Site Installation time is reduced with effective I-FAT. To review the Validation Documents during I-FAT to ensure Site & Customer Requirements are addressed in the documentation, To review Mechanical BOM, ensuring all the material required on the site holding installation is added to BOM & being dispatched along with machine. To implement learning from the site in I-FAT protocols for all machines to ensure maximum possible tests are conducted in factory for Electrical & Mechanical Items. To develop methodology to minimize or eliminate Software modifications required at site during installation. To re-structure the packing slip to add Tag No. to the packing slip & streamlining the process of packing slip generation for Electrical & Mechanical Items, People development Guide the team for the Self certification, FTR Process, Compliance to customer expectation. Key Result Areas- Development of strong relationship with CFT Members to achieve quality at source in each activity. Ensure compliance with quality standards and procedures. Identify the opportunities for process improvement to enhance a product quality streamline inspection procedure & optimise the efficiency without compromising safety & compliance to customer expectation

Service Coordinator (Consumer Electronics Industry) Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand Position: Service Coordinator Location: Gurugram Experience: 2-3 Years Industry: Consumer Electronics Job Summary: We are seeking a proactive and detail-oriented Service Coordinator with 2-3 years of experience in the consumer electronics industry. The ideal candidate will have strong coordination and communication skills to effectively interact with clients, customers, vendors, and distributors, ensuring seamless service operations and customer satisfaction. The Service Coordinator will be responsible for managing service requests, coordinating repairs, overseeing warranty processes, and ensuring smooth communication between all involved parties. Key Responsibilities: - - Customer & Client Interaction: Act as the primary point of contact for customers and clients regarding service-related queries and requests. Provide timely and professional communication through various channels (email, phone, chat). - Service Coordination: Manage and track service requests and ensure timely processing of all service orders. Coordinate with internal teams, vendors, and service providers to ensure fast and efficient resolutions. - Vendor & Distributor Liaison: Work closely with vendors, distributors, and service partners to schedule repairs, track parts inventory, and ensure that all service requirements are met. - Scheduling & Follow-ups: Coordinate repair schedules and service appointments with customers, vendors, and technicians, ensuring efficient use of time and resources. - Problem Resolution: Address customer complaints or service issues, ensuring quick resolution to maintain high customer satisfaction. Follow up on service completion and gather feedback. - Documentation & Reporting: Maintain accurate records of all service requests, repairs, and warranty claims. Prepare regular service reports for internal stakeholders. - Inventory Management: Assist with tracking and managing spare parts inventory to ensure timely availability for repairs and service orders. - Service Quality Monitoring: Ensure that the services provided meet company standards and customer expectations. Monitor the performance of service providers to ensure high-quality service delivery. - Continuous Improvement: Identify areas for process improvement and contribute ideas for enhancing service operations, customer experience, and service efficiency. Required Skills & Qualifications: - Experience: Minimum of 2-3 years of experience in a service coordination role, preferably in the consumer electronics industry. - Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and professionally interact with customers, clients, vendors, and internal teams. - Coordination Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Experience in coordinating service processes and logistics. - Problem-Solving: Ability to handle challenging situations and customer complaints effectively and professionally. - Technical Knowledge: Basic understanding of consumer electronics products and the repair/service processes. - Attention to Detail: High level of accuracy in managing service documentation, schedules, and inventory. - Software Skills: Proficiency in MS Office (Excel, Word), and familiarity with service management software is a plus. Educational Requirements: - Bachelors degree in any field Desired Attributes: - Customer-Centric: A strong commitment to providing excellent customer service and ensuring customer satisfaction. - Team Player: Ability to work well with cross-functional teams, including sales, technical service teams, and management. - Adaptability: Ability to adapt to changes in work priorities and customer needs. Why Join Us? Be part of a leading consumer electronics brand with opportunities for growth and career advancement. Work in a collaborative environment focused on innovation and customer satisfaction. Competitive salary and benefits package.

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-40k in hand Uncapped incentives 2 way Cabs Complementary meals* call @ 9354814448