Community Manager

• Conduct guest induction tours, clearly communicating hostel amenities and community guidelines.
• Plan and host daily interactive events, ensuring active participation and memorable experiences.
• Create and manage engaging content for social media platforms, including daily upload of photos and reels.
• Regularly update and manage guest engagement through the Zostel digital community chat group.
• Collect guest feedback and reviews, promptly addressing concerns and ensuring high guest satisfaction.
• Document daily activities, guest interactions, event outcomes, and prepare detailed handover reports.

• Excellent interpersonal and communication skills.
• Energetic, proactive, and creative approach to event planning and guest engagement.
• Familiarity with social media platforms and content creation.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively with a diverse team and guests.
• Passion for travel, hospitality, and community building

• 
  Stay on Us: Dorm accommodation at your assigned Zostel—because you’ll be vibing where you live.
• Daily Grub: Delicious in-house meals to keep your energy high and spirits higher.
• Community + Network: Meet travellers from around the world, build stories, and gain hands-on hospitality experience.
• Certificate of Internship: You’ll receive an official certificate for your contribution and time at Zostel.
• Free Zostel Nights: Free stays across Zostels after your internship—based on performance.
• $Zo tokens: Earn Zostel’s digital tokens for your performance—redeemable for perks and recognition in the future.
• (More on how $Zo unlocks future perks, access, and recognition—coming soon.)
• Full-Time Opportunities: Top performers get preference for full-time roles at Zostel HQ after the internship.

ABSTRACT