Community Manager

Job Title: Community Manager (User Success & Onboarding)

Location:

Department:

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About HYNT

homeowners, professionals & vendors

find experts, showcase work, and grow their home and design journeys

Community Manager

Role Overview

Community Manager (User Success)

joining HYNT.

handhold professionals and businesses

uploads, and feature awareness — ensuring they understand how HYNT helps them grow

their visibility, clients, and reputation.

driving activation, engagement, and satisfaction

valuable user feedback with the product and marketing teams.

Key Responsibilities:

Onboarding & Activation

1. Personally connect with newly signed-up users (calls, WhatsApp, email).
2. Educate them about the platform’s benefits, profile completion, and project uploads.
3. Help users understand how to use features.
4. Ensure every professional becomes active

   Community Engagement

5. Build and nurture relationships with professionals, vendors, and design firms.
6. Encourage content uploads, engagement, and participation in campaigns or events.
7. Identify and spotlight active community members for features and recognition.

Feedback & Insights

1. Capture user feedback, challenges, and suggestions during calls.
2. Work closely with the 

   Product

    and 

   Growth

    teams to improve user experience.
3. Maintain structured feedback logs and weekly insight reports.

Support & Retention

1. Handle basic user queries related to features and usage.
2. Re-engage dormant or inactive users through follow-ups and reminders.
3. Share guides, tips, and best practices to help users succeed on HYNT.

Skills & Experience

1. 2 – 4 years of experience in 

   community management, customer success, or user onboarding

   .
2. Excellent communication skills (English + Hindi; regional languages a plus).
3. Friendly, patient, and confident on calls.
4. Organized with strong follow-up and CRM discipline.
5. Passion for 

   design, community, and tech platforms

   .
6. Basic understanding of digital tools like Google Sheets, Google Docs

To Apply

Send your resume and a short note on why you’d love to build the HYNT community to

hr@hynt.co.in

Subject: Application – Community Manager (User Success)